Privacy Policy
We value your privacy at Harbor Frame Corner
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we collect information you provide willingly. This includes your name, company name, email, phone, delivery addresses, and any specific requirements for your floral needs. We also collect payment details for orders and these are processed securely through our payment partners.
For our corporate clients, we may gather additional business details such as company registration data, preferred delivery times, and budget constraints to tailor our service to your needs.
Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this information to improve site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and provide excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Harbor Frame Corner respects your privacy and does not sell your personal data to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and procedural safeguards to guard it. This encompasses safe data storage, encrypted communications, and restricted access to personal information within our company.
Secure Storage
Personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to shield information during transmission between your browser and our servers.
Limited Access
Access is limited to staff with a legitimate need to access information to deliver services.
Although we deploy robust security measures, no online transmission method is 100% guaranteed secure. We continually update our security practices to defend against evolving threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may be entitled to access, update, erase, or limit how your information is used.
To exercise these rights, please reach out using the contact details at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by information type and purpose.
Typical Retention Periods:
- Customer contact and order records: 3 years after the final service interaction
- Payment transaction records: 7 years to satisfy tax and accounting requirements
- Website analytics data: 26 months for service improvement purposes
- Marketing communication preferences: Until you opt out or 2 years of inactivity
Cookies and Website Tracking
Our site employs cookies and related technologies to enhance your online experience and gain insights into how visitors interact with our site. Cookies assist in recalling your choices and evaluating site performance.
You can manage cookie options via your browser settings. However, turning off some cookies might impact how the site works. For comprehensive details about how we handle cookies, please consult our Cookie Policy.
Third-Party Links
The site may include links to external websites or services. This privacy policy covers only Harbor Frame Corner and its site. We are not accountable for the privacy practices of third-party sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial updates occur, we will modify the "Last Updated" date shown at the top of this policy.
We recommend reviewing this policy periodically to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please get in touch.
Contact Us About Privacy
Harbor Frame Corner Privacy Team
Floral Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within seven business days.